Reviews

Although a very sad and difficult time, much of the worry and uncertainty was lifted from my shoulders by the extremely caring and efficient Liz at Cobham office. Nothing was too much trouble for her, and she helped craft the perfect funeral for my late husband. Obviously very experienced, Liz knew the answer to all my questions and if not, she knew where to find them. The whole family appreciated all that James and Thomas did for us in giving my husband the wonderful tribute that he deserved.

We recently used Julie and her team for my mother’s funeral and they couldn’t have been kinder or more professional. At every step Julie walked us through the process with so much warmth and understanding. She was always available for any questions, from the initial meeting to the funeral day. By then, it felt as if Julie was part of the family. She was very helpful in recommending a wonderful florist and in reorganising some of the logistics on the morning of the funeral to accommodate a requiem mass before the burial at clandon wood. I would also like to mention David who collected mum’s body and ensured he was also there on the day of the funeral to provide continuity. Seeing familiar faces was very touching. I would whole- heartedly recommend Julie and her team.

James and Thomas Funeral Directors were beyond wonderful in every aspect of under-taking the role of managing both a death and the bereaved. Staff were kind, empathic and gave us time to make important decisions. They were knowledgeable and gentle in presenting options yet allowing us to make our own decisions. We felt so supported during the challenging time in which, whilst grieving, we had to make multiple decisions and organise a funeral.

We had a really lovely experience with James and Thomas’ arrangements for our Mother’s funeral. Julie was sensitive, professional, thorough and thoughtful throughout. Everything on the day went like clockwork. And while it was a sad time we really felt that our Mother would have been proud of the whole day. Thank you!

Feeling very vulnerable after the passing of our dear mother, we felt extremely fortunate to meet Julie at James & Thomas Merrow.
In the hands of these funeral directors, our family found peace and dignity. Their service was marked by grace, professionalism, and empathy.
I would not hesitate to recommend Julie to others, confident that she will bring the same level of care to every family she serves.
Julie guided us through grief, allowed us to honour our mother with dignity, and offer comfort that lingers long after the last flower has faded.
For this, our gratitude is boundless.

We were entirely satisfied with the services provided by the Merrow branch of James and Thomas Funeral Directors. We found dealing with Julie Brown, the director, extremely reassuring and she provided us with excellent professional service that was both compassionate and well managed. She was always available for as long as was required, listening very carefully and advising sensitively as we thought through the most appropriate arrangement for the funeral. She was extremely conscientious in aiming to make arrangements that were in accordance with our wishes and, if this required details to be rethought, she was always very understanding. We did not feel pressured in any of our dealings and were aware of Julie's concern to make us feel at ease. The day we chose to spend time in the chapel besides our loved one's coffin was a bank holiday but Julie did not hesitate to make herself available and, again, gave us very sensitive support. The arrangements on the day of the funeral were all managed very efficiently. Throughout she showed patience and sympathy and a determination to provide us with support and outstanding service. The family would have no hesitation in recommending the service that we experienced. Thank you Julie for your care and kindness

I cannot thank Liz enough for making the whole process so easy, she was absolutely fantastic and helped us through every step and was there for us whenever we needed her. I am so so happy we had Liz to do the whole process, we will forever be greatful for how fantastic she was.

Chris was so helpful, calm and professional with his advice and guidance throughout the planning of the whole funeral for my grandmothers death last year, suggestions for celebrant, flowers and printing of order of service. Always ready to have a conversation and to listen when my mum needed it. My mum chose the funeral directors because they were local to her but it turned out they were also brilliant - walked my mum through a very emotional difficult time and helped with all the immediate decision making. We would thoroughly recommend.