Reviews

I just wanted to thank Chris and the team at East Horsley with their help and guidance over the past month. A truly great team with Chris dealing with the organisation and the team on the day helping us through. The day went exactly as we wanted and Dad would have been very pleased! Thanks to you all. Nick Taylor.

Upon my father's passing, I popped in to do see Julie at James and Thomas funeral directors I didn't give her much notice for my appointment but she did her upmost to make me feel very welcome and she made me feel assured that my father service would be held with dignity and respect. I've got on very well with Julie, our personalities matched and she did a perfect job for me my family and my father. The funeral went without a hitch. She did a great job organising all of my demands and I would highly recommend her. It's only a shame that we met through such sad circumstances. Julie, thank you very much for everything you did. All your work was much appreciated.

I also got them to organise the headstone for the Grave. This part of the service is hugely disappointing. We didn't get what we showed them when we were in store. I myself was also promised a call back from them and didn't receive one.

I had never had to organise a cremation or funeral service before. I chose James & Thomas (Horsley in my case) based on positive reviews that I saw online. Chris was first class, helping me and my father to navigate the cremation process, order of service, Celebrant, coffin for my late mother etc... Chris was also very communicative from the first conversation to the day that Mum was finally laid to rest. On the day, Sam was also amazing and very reassuring. I would not hesitate to recommend James & Thomas based on my and my father's experience. Thank you again.