At the heart of the Merrow Heights community

Aileen was just wonderful - so helpful, kind and understanding. I couldn’t have had my mum (and dads) funeral the way I wanted without her. Thank you so much Aileen - you are the best!…

vanessa tait

Liz was the lady who organised all for your company & I must say was first class, very approachable & understanding. Lynne took the service & again was first class & again so understanding. Both were so friendly, but at the same time very professional.…

Gary Martin

Wonderful. It was so difficult losing my Mum just before Christmas but Julie and the team were so lovely. There was so much warmth and empathy. The funeral was a lovely and everything went so smoothly. We were in such good hands. Thankyou. Very highly…

Sarah Gorrell

Although a very sad and difficult time, much of the worry and uncertainty was lifted from my shoulders by the extremely caring and efficient Liz at Cobham office. Nothing was too much trouble for her, and she helped craft the perfect funeral for my late…

Elizabeth Thurston

Chris in the Horsley office was very understanding, helpful and professional

Nick Roberts

We recently used Julie and her team for my mother’s funeral and they couldn’t have been kinder or more professional. At every step Julie walked us through the process with so much warmth and understanding. She was always available for any questions, from the initial…

Frances Barker

James and Thomas Funeral Directors were beyond wonderful in every aspect of under-taking the role of managing both a death and the bereaved. Staff were kind, empathic and gave us time to make important decisions. They were knowledgeable and gentle in presenting options yet allowing…

L

We had a really lovely experience with James and Thomas’ arrangements for our Mother’s funeral. Julie was sensitive, professional, thorough and thoughtful throughout. Everything on the day went like clockwork. And while it was a sad time we really felt that our Mother would have…

James Watson

Chris Bertram was extremely helpful and communicated clearly and sensitively. The staff who were present at the funeral/committal were very professional. We would have no hesitation recommending James & Thomas to others.

Tim Pullen

Julie at the Merrow branch was superb. She was organised, patient, knowledgeable and compassionate. She spent a lot of time answering my various questions and was very supportive. When Julie was on annual leave, Anne from another branch stepped in to help with the order…

Esme Spinks