Google
athena kally
Excellent caring and very helpful during this difficult time
What our customers say about us
James & Thomas Funeral Directors prides itself on the service that we offer so we are always happy to receive feedback and independent reviews provided by families we have worked with. Here are some featured five and four star reviews and positive comments our families have left us, collected from Google and MuchLoved.
If you would like to provide feedback please don’t hesitate to get in touch.
Google
Gordon Dawes
At short notice, and on the recommendation of the parish priest, we contacted James & Thomas in respect of our late father’s death. Julie Brown of J&T was enormously helpful and responsive, making arrangements immediately and seeing us the same day and then taking care
Google
Gordon Dawes
At short notice, and on the recommendation of the parish priest, we contacted James & Thomas in respect of our late father’s death. Julie Brown of J&T was enormously helpful and responsive, making arrangements immediately and seeing us the same day and then taking care of everything very efficiently. I was very pleased with their service and Julie’s in particular.
Google
Nick Taylor
I just wanted to thank Chris and the team at East Horsley with their help and guidance over the past month. A truly great team with Chris dealing with the organisation and the team on the day helping us through. The day went exactly as
Google
Nick Taylor
I just wanted to thank Chris and the team at East Horsley with their help and guidance over the past month. A truly great team with Chris dealing with the organisation and the team on the day helping us through. The day went exactly as we wanted and Dad would have been very pleased! Thanks to you all. Nick Taylor.
Google
Viacheslav Rapoport
I want to thank Julie Brown for her compassion and unwavering professionalism
Google
DAVID HICKS
Thanks Julie and the team at James & Thomas for a really thoughtful and lovely funeral for our Mum. We felt really cared for throughout.
Google
dan chandler
Upon my father's passing, I popped in to do see Julie at James and Thomas funeral directors I didn't give her much notice for my appointment but she did her upmost to make me feel very welcome and she made me feel assured that my
Google
dan chandler
Upon my father's passing, I popped in to do see Julie at James and Thomas funeral directors I didn't give her much notice for my appointment but she did her upmost to make me feel very welcome and she made me feel assured that my father service would be held with dignity and respect. I've got on very well with Julie, our personalities matched and she did a perfect job for me my family and my father. The funeral went without a hitch. She did a great job organising all of my demands and I would highly recommend her. It's only a shame that we met through such sad circumstances. Julie, thank you very much for everything you did. All your work was much appreciated.
I also got them to organise the headstone for the Grave. This part of the service is hugely disappointing. We didn't get what we showed them when we were in store. I myself was also promised a call back from them and didn't receive one.
Google
Chris Clark
Everyone at James and Thomas acted very professionally and with compassion. Chris Bertram at the Horsley office catered for all my needs and diligently went through my music requests with me for the tribute.
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Michael Coppinger
we cannot commend julie & sue our celebrant highly enough for the beautiful funeral they crafted for my husband.using our input they put together the perfect send off we had hoped for.thank you ladies.
Google
Judith Brewster
At such a very sad time, the service provided was thoughtful, personal. Chris Bertram at the Horsley Branch was particularly helpful and supportive.