Reviews

I had never had to organise a cremation or funeral service before. I chose James & Thomas (Horsley in my case) based on positive reviews that I saw online. Chris was first class, helping me and my father to navigate the cremation process, order of service, Celebrant, coffin for my late mother etc... Chris was also very communicative from the first conversation to the day that Mum was finally laid to rest. On the day, Sam was also amazing and very reassuring. I would not hesitate to recommend James & Thomas based on my and my father's experience. Thank you again.

James & Thomas and particularly Anne Rowe could not have been more helpful, caring, organised and efficient in arranging both of my parents funerals. Anne helped with all aspects of the funeral from start to finish and Sam and his team looked after us all on the day in a very professional and kind manner. The whole family very much appreciated the hard work and efforts put in to achieve this.

I cannot fault the service that I received from Anita and her team after my father's death. Her compassion and efficiency were a huge help and comfort at a very sad time.
Update - Nearly ten years on from my father’s funeral, we again used James and Thomas following the death of my mother. The personnel may have changed but the service that they provide remains exceptional. Julie was compassionate and empathetic to our needs while also dealing with every detail, whether large or small, with calm, unfussy efficiency. The team that helped her on the day of the funeral were superb as well. The death of a parent is a sad and stressful time so being able to rely on such exemplary care and professionalism is hugely helpful. Thank you, Julie and team - you were terrific.

Aileen was just wonderful - so helpful, kind and understanding. I couldn’t have had my mum (and dads) funeral the way I wanted without her. Thank you so much Aileen - you are the best!

Liz was the lady who organised all for your company & I must say was first class, very approachable & understanding. Lynne took the service & again was first class & again so understanding. Both were so friendly, but at the same time very professional. On the day, the whole team played their part exceptionally.

Wonderful. It was so difficult losing my Mum just before Christmas but Julie and the team were so lovely. There was so much warmth and empathy. The funeral was a lovely and everything went so smoothly. We were in such good hands. Thankyou. Very highly recommended. You made a difficult time much easier to cope with.